RETURNS AND LIABILITIES
The Seller’s liability for defective goods and services shall be limited to the replacement or repair of defective goods or to the giving of a refund (said decision to be at the Seller’s sole opinion).
Any claim by the Buyer which is based on any defect in the quality or condition of the Goods or their failure to correspond with specification shall be notified to the Seller within 48 working hours from the date of delivery. If delivery is not refused, and the Buyer does not notify the Seller accordingly, the Buyer shall not be entitled to reject the Goods.
Deliveries must be signed for as unchecked upon delivery, or signed for as checked as long as the delivery has been physically checked with the courier present. The Company shall have no liability for such defects or failure, and the Buyer shall be bound to pay the price as if the Goods had been delivered in accordance with the Contract. The Seller shall have no liability for any consequential loss or damage howsoever incurred by the Buyer with regard to any goods or services supplied by the Seller, provided always that the Seller shall remain liable for death or personal injury resulting from the Seller’s sole negligence.
Personalised goods cannot be returned unless the goods are damaged. In the instance of a return of goods where there is no defect and the product is not personalised, the Buyer will be responsible for the return delivery costs, in addition there may be a restocking charge.
To start a return, you can contact us at info@marlerhaley.co.uk.